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GFSL Regional Support Manager

Regional Support Manager - 6 months contract Location:  SW Region -This is a mobile position so you should live in the SW Region. Salary: 55K      ...

2294/SkyBlue2294   |   55K   |   South West England


GFSL Regional Support Manager

2294/SkyBlue2294   |   £55K SALARY   |   South West England

Regional Support Manager - 6 months contract

Location:  SW Region -This is a mobile position so you should live in the SW Region.

Salary: 55K

Purpose of the role

The Regional Support Manager will take ownership of the operational management and delivery of all facilities management services delivered within his/her remit which could be either a large complex site, across multiple sites or for a Operational specific project. This includes management of the client interface, adopting a collaborative approach, to ensure that a consistently strong relationship is maintained.

Duties will include but won’t be limited to:  

  • To manage the client interface within a Site or group of Prisons; ensuring a high profile

in the day-to-day running of the sites, and provision of a consistently strong link with

clients, guaranteeing appropriate and responsive action to address any of the client’s


  • To performance manage across teams and service lines, reporting on and monitoring


  • Act as liaison between the establishment, the RAD and the project delivery group on Delivering Facility Services alongside our Customers

major projects (over £150k) and act as Project manager on regional

projects (under £150k)

  • To ensure that the operational aspects of his/her area are delivered in accordance with

the SLA by an agreed programme of qualitative checks and controlled measures.

  • To act as an ambassador for change, supporting the implementation of business-wide

initiatives at a site-level.

  • To develop and implement performance strategies and improvement plans to drive

continued performance improvements across all sites within the assigned region.

  • To control risks and issues escalated at a site-level and put in place appropriate

mitigation and resolution plans.

  • To develop maximum growth of the business through understanding client needs,

maximising the services delivered and championing excellent customer care.

  • To ensure compliance with all statutory, Health & Safety, security and relevant

company and client policies generating a true health and safety culture.

  • To Oversee and manage the site and service inspection tours to monitor, analyse and

evaluate against quality standards

  • To ensure that all operational policies and procedures meet contractual compliance

and are consistently delivered across the region.

  • To define and take ownership of Target Operating Models (TOM) across his/her remit,

ensuring optimum performance and productivity within budgetary boundaries.

  • To manage the people resources effectively and efficiently to deliver the required


  • Manage delegated budgets in compliance with the Finance, Procurement and

Materials Management policies when required.

  • Analysis of budgetary information to assist in annual budgetary and monthly

forecasting processes.

  • To lead, recruit, develop and retain staff to deliver services in the most efficient and

effective manner to optimise performance

  • To promote innovative ways to add value and reduce cost within the teams
  • To ensure that a continuous improvement process is an integral part of service

delivery increasingly adding value to both GFSL and our client.

  • Validate the flow of information and data between Estates business support and the

establishments. Produce relevant reports as required and ensure all correspondence is


  • To visit sites and facilitate regular customer forums and meetings with key

stakeholders as appropriate.

  • To interact with all internal teams to discharge the consistent, effective and efficient

delivery of services and in doing so, support best practice.

  • To support customer and company audits ensuring optimum results are achieved.
  • To set objectives for direct reports and review bi-monthly. Ensure same approach and

mechanisms for all staff within area of responsibility. 

Knowledge and Experience

  • Considerable experience within the Facilities Management sector and technical service delivery
  • Minimum of 2+ years management experience, including the management of first line managers
  • Previous knowledge of working in the Prison / Secure Environment / Military / Health Sector desirable
  • Management of budgets
  • Management of Change
  • Management of third parties
  • Knowledge of risk and compliance
  • IOSH Managing Safely / NEBOSH Certified
  • Planning and Project Management Skills
  • Up to date First Aid at work Qualification desirable
  • Strategic and clear thinking, strong communication and negotiation skills

To be able to work for our client, it is essential that you have the ability to pass the Enhanced Level 1 (EL1) or Enhanced Level 2 (EL2) HMPPS Security Vetting process. If you are successful at interview, then this will involve attending a separate appointment at the prison.  

If you already hold a current EL1 or EL2, previous CTC clearance or have worked in that environment before, we are looking to speak to you!   

If you meet the above criteria and want to be considered for this excellent opportunity, please send your CV via the link provided. Shortlisting will commence with immediate effect.  

SkyBlue Recruitment is an equal opportunity employer. We are committed to ensuring that all hiring decisions are based on competence, performance and business needs.  By applying for this role, you are agreeing to our privacy statement which can be found on our website.