At SkyBlue,
Customer Service is at the heart
of everything we do.
Understanding your requirements
We know that every client has unique requirements. We collaborate with you to understand your objectives, values and company culture to ensure that we deliver the right recruitment solution for you.
Strong client relationships
We hold regular meetings and visits with your teams to ensure all your requirements are being met. These meetings also allow opportunities to provide updates and feedback, while building a positive relationship.
Monitoring progress
We use the Net Promoter customer service benchmarking system to monitor our performance and ensure we are always progressing. We are also working hard to ensure our customer service meets ServiceMark standards.
Customer focused recruiters
Customer service is at the heart of what we do. We are always looking for new ways to improve our services and ensure that we are always providing innovative recruitment solutions.
"SkyBlue continues to support the delivery of employment and training commitments for this project by way of a constant on-site presence and extensive knowledge of recruiting from a wide range of social and demographic groups. The team has been instrumental in recruiting people to work on the build project from within our target post code areas, in particular the challenging priority wards where a high percentage of residents suffer from prolonged generational unemployment and are distanced from the job market.
"In addition, SkyBlue assisted the community regeneration manager and construction team in the development of a framework for a bespoke 10 week up-skill programme. Overall SkyBlue has demonstrated extensive equality and diversity knowledge and their ability to develop and maintain positive customer and worker relationships sets them apart from other recruitment providers."
"Our SkyBlue representative at RAF Waddington runway refurbishment has shown a proactive approach towards site safety. He has been involved in the SAG meetings and made positive contributions, including re issuing sub Standard PPE as soon as it was bought to his attention. Within the SAG meeting Dave contributes to all the matters raised and closes out within the agreed timescales. Dave will continue to be invited to SAG meetings and his input is greatly appreciated."
"We have sourced site labourers from SkyBlue at the Southmead Hospital Bristol project. We have worked closely with their on site manager, Neil James to suit our fluctuating needs, and have been very impressed with the manner our needs have been met.
There have been times when we had a particular issue on site where we urgently needed additional resource at very short notice, and Neil has been able to respond to our requirements. Neil has taken a very proactive approach to our needs and has regularly asked how the operatives were getting on.
"On the whole I would recommend to the industry that SkyBlue are a very professional company, and I would not hesitate to use them again on future projects."
"I am writing to say how pleased I am with SkyBlue's performance. From the day one, the team stepped up to the challenge and worked very hard in a very busy and hectic atmosphere. They quickly understood job requirements and peculiarity of the contract becoming great asset to the team. What's more, we received very good feedback from the client who was impressed how quickly they managed to fit in and step into roles in an environment they had never worked in before."
"I am writing to say that I would be willing to give SkyBlue Solutions a reference in regards to supplying the correct calibre of Civil Operatives at a commercial competitive price.
"At extremely competitive rates, SkyBlue have provided in excess of 350 operatives of various disciplines, e.g. labourers, groundworkers, gangers, plant operators, HGV drivers, pipelayers, joiners, steelfixers, chargehands, foremen and engineers on the Airdrie Bathgate project.
"We have done in excess of 850,000 man hours without a Riddor reportable accident which is testament to the safe working practices adopted by the SkyBlue personnel. In addition to an extremely high standard of health and safety, the quality of workmanship and the finished product is also extremely high.
"The SkyBlue resource manager on site and the team servicing the site from the Glasgow office are extremely knowledgeable, cooperative and efficient with nothing being too much trouble to action or resolve which has led to an excellent working relationship on site.
"would have no hesitation in using SkyBlue on future projects."
"A sincere thanks to all at SkyBlue for their assistance in delivering a difficult job at Here Hill again many thanks"
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